Policy

Refund Policy

All sales are final because work begins as soon as you subscribe. If something is wrong, we'll work with you to fix it. If you have a billing issue or need to cancel, we make it easy. See the details below.

Summary

Final sale

Setup fees, monthly plans, yearly plans, and add ons are not refundable.

We fix issues

Tell us the problem. We confirm scope and deliver a clear remedy within your plan.

Cancel anytime

Use your Client Portal. Service stops at cancellation. No refunds for unused time.

Scope

This policy applies to WebEaze subscriptions and one time setup fees. It covers service issues, billing errors, cancellations, and chargebacks.

Final sale

Payments are final. This includes setup fees, monthly subscriptions, yearly subscriptions, and approved add ons. Work begins immediately after payment and time is reserved on our schedule.

Service issues

If something is not right, contact us and include a short description. Screenshots help. We will:

  • Confirm the issue and the goal
  • Give a plan with a clear timeline
  • Deliver fixes or revisions within your plan scope
Out of scope  If a request is outside your plan we will outline options and costs before work starts.

Billing errors

If you see an accidental or duplicate charge, contact us with the charge date, amount, and last four digits of the card. After verification we issue a reversal or account credit.

Cancellation

You can cancel any time through your Stripe Portal. Your subscription stops at cancellation and billing stops. There are no refunds for unused time.

Chargebacks

Filing a chargeback after services are delivered is misuse of the payment process. We provide project approvals, timelines, and deliverables as evidence. Proven misuse can lead to recovery of costs and suspension of service. We always prefer a direct, fair resolution first.

Your rights

Nothing in this policy limits non waivable consumer rights under applicable law. If your local law requires a cooling off period or refund in specific cases, we will comply.

Contact

Effective date: Oct 1, 2024