Cancellation Policy

How to Cancel

You can cancel at any time. No notice period required.

Log into your Stripe billing portal at billing.stripe.com and cancel your subscription directly. Cancellation takes effect immediately.

What Happens After You Cancel

What to expect once cancellation takes effect.

Timeframe	What Happens
Immediately	Your subscription ends. We stop processing updates and support requests. Your website may be taken offline.
Up to 30 days	For active subscription plan clients, website files are typically held on our servers during this window to allow for reactivation. This does not apply to all account types.
After 30 days	Website files may be permanently deleted. We are not responsible for data loss after this period.

Your Website After Cancellation

What you can and can't take with you.

You own

Your business content — text, images you provided, your logo, and your brand assets.

Not transferable by default

The website design, code, and custom layouts we built. These remain WebEaze property unless transferred.

If your plan is under 12 months old and you want to take your site to another provider, a $99 Site Transfer fee applies. Plans 12 months or older may transfer at no charge. See the Fee Schedule.

Domain & Data

What happens to your domain name and account data.

Item	Details
Domain you own	If you provided your own domain, it remains yours. We will disconnect it from our servers upon cancellation.
Domain WebEaze paid for	If we registered or paid for your domain on your behalf, a $99 Domain Retrieval fee applies to transfer it to you. Without payment, the domain may lapse.
Client portal & history	Your portal access is deactivated upon cancellation. Download any invoices before canceling.
Email & communication records	We retain communication records per our Privacy Policy. Requests for deletion can be emailed to legal@webeaze.io.

Reactivation

Changed your mind? We're happy to have you back.

Within 30 days

Your site can be reactivated with minimal setup. A $199 reactivation fee applies and a new subscription begins.

After 30 days

Files may have been deleted. Reactivation is treated as a new project and the standard $199 setup fee applies. Previous design may not be available.

Annual Plans

Annual billing is non-refundable for the remaining term.

Your plan stays active through the end of the paid annual period. You won't be cut off early.
We don't prorate or refund unused months on annual subscriptions.
Have concerns? Contact us and we'll do our best to help.

Refunds

Cancellation stops future billing — it does not trigger a refund.

Not automatic

Canceling your plan does not entitle you to a refund for the current or prior billing periods.

Exceptions may apply

See our Refund Policy for the full details on when exceptions are considered.